Please send an email from the new email address you wish to register to [email protected] with a copy of your ID (Passport, National Identity Card or Driver's Licence), your full name, date of birth, registered email address and last deposit method used.

Very fast! We are constantly improving our payment options, and we offer instant withdrawals with some methods if you are a verified player. In almost all other cases, we race to process your withdrawals within 48 hours (two working days).

Please check the Payments page to see the different options we offer. You will also see all available methods in the Cashier when you go to make a deposit.

As a licensed casino, we must abide by various regulations to ensure the player wagering on our site is of legal age, is wagering responsibly, and is wagering with funds obtained legally.

Therefore, in some cases, we may need to ask you for additional documentation to prove your identity, proof of address, and when certain thresholds are reached, proof of funds. We guarantee quick verification and verified players benefit from faster withdrawals where possible.

Any payment method used must be in the same name as the name registered on the casino account.

You can check your limits by logging in and going to ‘My Profile’. Under 'Sensible Play Settings', select 'Set optional loss limits'. If you wish to increase these settings, it takes 48 hours to come into effect. Lowering limits is immediate.